You couldn't miss her if you were anywhere near the check-out lane. She was demanding, critical and rude to both her husband and the cashier while her groceries were being rung up and packed. I felt bad for the cashier who was trying to do her job and for the husband who was just trying to help. Unfortunately for them, it seemed nothing they did was "right" and she repeatedly questioned, "why are you so stupid?" Her abusive tirade didn't lessen until they were headed out the door.
But the incident didn't end when they walked out of the store. The cashier continued to repeat the whole story to me (her next customer), the customer waiting behind me and to two co-workers who happened to wander past her lane. Forgetting that she really shouldn't be speaking of it to other customers or even to co-workers while we were still in line, she proceeded to relay over and over all the graphic details and exact words spoken. She was hurt and upset and couldn't seem to get past what had happened. We all made some soothing comments and tried to direct her attention away from the unpleasantness, but she wouldn't give up. It seemed that she was determined to suffer through it again and again.
Driving home that day I wondered - why do we do that??? Why do we purposely make ourselves feel bad? What is it that makes us replay again and again those things that upset or hurt us? We say the words over and over. We live the actions over and over. We feel the feelings over and over - and we feel lousy. Kind of a dumb thing to do, but, hey, there we are.
I guess there are a number of possible reasons why we torture ourselves this way. If we're wise, it would be to gain awareness, seek advice or find resolution; but too often it's for attention, to play the martyr role or elicit sympathy. It may even be to assure ourselves and others that we were wronged in some way.
I guess it takes a realization that, at this point, we're our own worst enemy. I know the cashier became madder and more upset with each telling. Her voice grew louder and her movements became more forceful (I grabbed the eggs before they were slammed into a bag!). Yes, we need to vent sometimes, or process the "he said", "she did" thing, or to try to make sense of it. But to re-hash it with no benefit of insight, resolve or resolution is just plain crazy. And here's the clincher - as the cashier was elevating her blood pressure, heightening her emotional state and damaging her psyche, the obnoxious customer was long gone!! You can bet she wasn't even thinking of that cashier once she left the store. She was moving on to something else. But the cashier was still giving her all the negative power generated from the incident, and not only continuing to give it to her, but trying to include others in it as well. Crazy, huh?
So, what do we do when we're face-to-face with those things that set us off? Is it possible to step outside the person, the conversation, the incident, the whatever, and see what's really going on? Why did it happen? What's below the surface? Can we find a way to look at it objectively and find our part and the 'other' part? I believe we can. It might not happen in the emotion of the moment, but it can happen. The trick is to stop ourselves when we get carried away. When we find ourselves going over each and every detail again and again and compounding it by pulling others into the story, then we have to stop. We have to stop ourselves from being our own enemy.
This is when it becomes harmful and destructive. When we can't get past something, we cause widespread damage. As evidenced in this incident, damage was indeed done. But I wonder - who caused the greater damage, the customer or the cashier? It may have started with the behavior of the customer but it continued its ugly spread by the cashier. And who was injured the most? The cashier...and most of it by her own hand.
It's not always easy to see clearly or to let go, but if we at least try to step back and take a clear look we might often find that things are not what they always appear to be. I have a feeling that if the cashier had done this, she would have seen that the anger of the woman really had nothing to do with the groceries and the way they were handled and packed - it was about her, her own "stuff" that she carried inside.
The world itself would operate better and more peacefully if we succeeded with this approach. Certainly, our own personal lives would be easier if we learned to curb our reaction to those things that pushed our emotional buttons. Maybe awareness, conscious thought and practice is all that's necessary to learn to step back and then, proceed with caution. Seems like good preventive measures to stop the enemy within, long before the damage is done.